Disclaimers, Policies & Returns

DISCLAIMER

No forum post or website comment should be considered health advice.  You are responsible for consulting a medical professional before trying any new herb or remedy mentioned in the website or any related forum.

You are responsible to research and verify information before relying on it.  We are trained herbalists and not licensed or registered healthcare practitioners.  We cannot diagnose health conditions, nor prescribe medicines legally; we are not medical doctors.  However, we will recommend or suggest medicinal herbs for various health complaints, as we believe in the safety and efficacy of botanical medicine.

The information we provide is not intended to be a substitute for medical treatment. Please consult your medical care provider before using herbal medicine, particularly if you have a known medical condition or if you are pregnant or nursing.

You are responsible for your own health. As with conventional medicine, herbal medicine is vast and complex, and must be used responsibly. People react differently to different remedies. Some herbs are contraindicated with certain pharmaceutical drugs.

IVORY HOLISTIC BOUTIQUE assumes no liability for any injury, illness or adverse effects caused by the misuse and/or use of the information or products presented on this website. 

All ingredients used in the manufacture of our herbal teas, tinctures, extracts and blends  are FOOD GRADE and of plant origin. All ingredients used to manufacture our health and beauty products are classified as GRAS (Generally Recognized As Safe). 

Please visit this FDA website to clear any confusions you have on cosmetics and their ingredients:

http://www.fda.gov/Cosmetics/default.htm

Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.

Processing & Shipping. Orders are shipped on Fridays. All orders must be received and paid for by 7pm on Thursday (the night before) to ship on Friday. We ship with USPS, unless other arrangements are made. Deliveries are made Tuesdays through Fridays only, no exceptions for an additional charge. Call to arrange delivery. 206.829.8344

No P.O. Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO or International addresses.

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 10 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Ordering Policy Orders can be placed over the phone from 10 am to 3 pm PT Monday – Friday (Except major holidays) or 24 hours and 7 days a week via www.ivoryholistic.com. For security purposes we do not accept order information via email.

Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.